Frequently Asked Questions
Everything you need to know about TheArsenale shopping experience.
What is the typical shipping time for international orders?
We ship worldwide using premium couriers. International orders typically arrive within 5-10 business days, depending on your location and customs processing.
How can I track my order once it has been placed?
Once your order is processed, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy for fashion and apparel?
We accept returns on unworn apparel with original tags attached within 14 days of delivery. Please note that certain limited-edition collaborations may be final sale.
Are the products sold on TheArsenale authentic?
Absolutely. We work directly with designers and manufacturers to ensure that every item in our curated collection is 100% authentic and of the highest quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a seamless and secure checkout experience.
Do you offer size guides for your clothing collections?
Yes, a detailed size chart is available on each product page to help you find the perfect fit. If you are between sizes, we recommend referring to the specific brand fit notes.