Returns & Exchanges
At TheArsenale, we strive for perfection in every piece, but if your selection isn't quite right, we offer a 14-day window for returns and exchanges on all eligible fashion items. All products must be returned in their original, unworn condition with all designer tags and security seals intact.
Request a Return
Log into your account or use our guest portal to initiate a return request within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all protective materials and tags are included to prevent damage during transit.
Ship Your Item
Affix the provided prepaid shipping label to your package and drop it off at the designated courier location; please ensure you obtain a tracking receipt for your records.
Inspection and Refund
Once our quality control team verifies the condition of the returned item, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing