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Returns & Exchanges

At TheArsenale, we strive for perfection in every piece, but if your selection isn't quite right, we offer a 14-day window for returns and exchanges on all eligible fashion items. All products must be returned in their original, unworn condition with all designer tags and security seals intact.

1

Request a Return

Log into your account or use our guest portal to initiate a return request within 14 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all protective materials and tags are included to prevent damage during transit.

3

Ship Your Item

Affix the provided prepaid shipping label to your package and drop it off at the designated courier location; please ensure you obtain a tracking receipt for your records.

4

Inspection and Refund

Once our quality control team verifies the condition of the returned item, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing